Q: My costs on IT are spiralling and yet I am still costantly experiencing problems?

A: First of all you are not alone; there are a number
of SMBs who still, in the technological world we
live in, just can't quite make their IT work for them
efficiently.
To help you move away from these continuous problems
there are 3 simple steps that you should take:

1. Before any further work is carried out, a pro active IT
company would need to understand your business, how it
operates and what its plans for the short to mid term are.
This will quickly establish what the target IT environment
for your business is.

2. The next step would be to review the current IT
environment and identify the root cause of the problems experienced. Once this part has been completed
improvements will be identified and implemented which
will give your business the most optimum and robust platform.

3. Now you have a stable IT environment, to protect your
investment, you should have your IT pro actively monitored 24/7 combined with routine scheduled maintenance. All of this can be done behind the scenes allowing your business to operate as normal without any interruptions to your day to day working activities.

All of the above can be done relatively quickly and does not have to be expensive. The instant improvements to your IT will improve predictability of IT costs as well as staff morale and employee productivity.

You see, a traditional IT provider makes money when you
experience problems; therefore there is no incentive for them to be pro active which does not help you with controlling your costs or having a stable IT environment.

By working with your pro active IT provider and keeping
them informed about your business you will establish a long
standing and trusted adviser relationship.