Our IT Support packages include: Flexible IT Support Packages Pro-active 24/7/365 IT Network Monitoring Fixed Price IT Support - Standard Fixed Price IT Support - Premium Support for IT Managers

To ensure we continue to deliver the highest standards of pro-active IT Support Services regardless of which package that best fits your business, we will perform a free Initial Site Survey. The range of IT Support services and just some of the benefits include:

24/7/365 IT Network Monitoring
	A window into your network that provides immediate incident detection through automatically-generated notifications and alerts

Pro-active Network Maintenance
	All the latest security patches are applied The latest Anti Virus definitions are rolled out Review hard drive space, memory and CPU utilisation and ensure their performance is not impacting on the running of your network

Unlimited Telephone and Remote Support
	You can call or email anytime during business hours and speak directly to a Microsoft qualified engineer

Monthly Executive Summary Report
	Each month you will receive a one-page "at a glance" overview of all your IT calls and network performance

Guaranteed Response Times
	We guarantee that we will respond to technical problems as outlined in our Service Level Agreement (SLA) with you; in practice we usually respond to support requests well within the SLA

Our services are friendly, refreshingly free from jargon and approachable. Contact Swindon IT support to find out more.

• Are you looking for flexible and adhoc IT Support?
• Do you need to be able to talk to someone who can resolve your query first time?
• Would you benefit from pro-active IT advice?

Then our flexible IT Support package gives you all of the above and complete piece of mind with direct access to our helpful and knowledgeable IT Support Desk.

A senior engineer will also conduct an Initial Site Survey - at no cost.

Whether your query is: One user cannot print Internet connection drops All users unable to receive mail

Your employees will benefit from: Access to highly qualified Microsoft Engineers Best of IT Service delivery tools to resolve calls timely and efficiently On site visits should the need arise Trend analysis to avoid repeat incidents

To understand more about how you can have access to our highly qualified and experienced IT Support Desk engineers

Contact Swindon IT Support

Pro-active 24/7/365 IT Network Monitoring service best suits businesses who already have an internal IT Support person.

Through having 24/7/365 network monitoring will allow you to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items that will be monitored and includes Inventory, Alerts and Trend Analysis capture:

• Server traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring

Pay-As-You-Go Support: As this level primarily provides monitoring of your network, any requests for support will be charged at a discounted rate for our preferred customers.

Monthly Executive Summary Report: You will be sent monthly "at a glance" overview of the health of your network every month.

Contact Swindon IT support to find out more about our Pro-active Network Monitoring Services.

Our fully outsourced IT support package ensures:

• A senior engineer will conduct an Initial Site Survey - at no cost
• You get to talk to qualified engineers first time
• We come out to your office when necessary - no quibbles
• Your network is pro-actively monitored and managed
• Service Level Agreements

Your IT network will be monitored 24/7/365; network monitoring allowing us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or even expensive repair issues. Some of the items that will be monitored include:

• Server traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring

In addition we will also provide Network Maintenance and regularly conduct a basic audit and tune up of your network to:

• Review and update available security patches
• Check status of Anti-Virus Clients
• Review hard drive space, memory, CPU utilization
• Review and install operating system updates

Unlimited Telephone & Remote Support: You and your colleagues can call any time during business hours and speak to a technician about problems they are experiencing.

Contact Swindon IT support to find out more.

Our fully outsourced Premium IT support package includes all of the above in the Standard Package and our fully comprehensive Email and Internet Security Packages.

Contact Swindon IT support to find out more about our Premium IT support package.

Our experience in acquiring new clients in the SME space is that their IT network has grown adhoc or the IT Support Company has not been pro-active enough in delivering best advice. This often leaves the business in the dark about all their IT hardware and its status and all of the software purchased, installed and running on the network.

Our FREE IT Audit will give you a rich and detailed summary of your entire IT network. You can then discuss this with whoever is responsible for your IT or alternatively follow up this free IT report and talk to us.

The reason we are able to provide this service is because of our unique IT tool, EmNOC, which we have self developed internally.

One of our highly qualified Microsoft Certified support engineers will audit your IT network using EmNOC as well as identify any potential problem areas.

Your report will detail:

• Complete Hardware inventory for every single device connected to the IT Network
• Full Software inventory so you can see that you are compliant but also any other non business related software that is being run on the IT network
• Hardware integrity (check for pending failures)
• Full audit of data files being backed up
• IT Network Security including Firewall, Anti Virus and Spam Filtering
• Network diagram detailing the layout for reference to provide more responsive IT Support

You are under no further obligation to us once we have conducted the audit. We can discuss its report with you in more detail or with you and your IT Support Company.

Your IT is vital to the running of your business, be more pro-active and request a current view of it.

At times as an IT Manager it may feel that everything is a constant struggle. Everyone competing for your resource and there not being enough hours in the day to deliver what you first set out to achieve.

Instead of fighting fires, you would rather be adding value to the business by implementing projects.

Emnico can provide day-to-day IT services as required, whilst giving you access to a number of tools and services which will add value to your network, servers and desktops.

Our service are that flexible that we can even provide cover should you go on a course or take annual leave.

To find out what we can do to ensure your company make best use of the resources and budget available contact Swindon IT support